Privacy Policy

Last updated: February 2026

At Pushkar Exotica (“we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information.

1. Information We Collect

We may collect the following types of personal information when you make a booking, contact us, or visit our property:

• Identity Information: Full name, date of birth, nationality
• Identity Documents: Government-issued photo ID and address proof (as required by Indian law for hotel check-in)
• Contact Details: Phone number, email address, postal address
• Booking Details: Check-in/check-out dates, room preferences, number of guests, special requests
• Payment Information: Mode of payment, transaction references (we do not store full card details)
• Communication Records: Emails, WhatsApp messages, and phone call records related to enquiries or bookings
• Website Usage Data: Browser type, IP address, and pages visited (collected automatically via standard web analytics)

2. How We Use Your Information

Your personal information is used solely for the following purposes:

• Processing and confirming your reservations
• Communicating with you about your booking, stay, or enquiries
• Completing check-in formalities as per Indian regulations
• Processing payments and issuing invoices
• Improving our services and guest experience
• Sending promotional offers or newsletters (only with your explicit consent)
• Complying with legal obligations and regulatory requirements

3. Sharing of Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Online Travel Agencies (OTAs): If you book through platforms such as Booking.com, Goibibo, Agoda, or Expedia, your booking information is shared between us and the respective platform as needed to fulfil your reservation.
• Legal Requirements: Guest identity records may be shared with local police or government authorities as mandated by Indian law.
• Payment Processors: Transaction details are shared with payment gateways to process your payments securely.
• Activity & Tour Operators: If you book activities, excursions, or local tours through us, we may share limited information (such as your name, contact number, and group size) with the relevant third-party operators to coordinate your experience.

4. How Long We Keep Your Data

• Booking records & identity documents: Retained for a minimum period as required by Indian regulations, after which they are securely deleted.
• Communication records: Retained for a reasonable period after your stay to assist with any follow-up queries, after which they are periodically cleared.
• Marketing preferences: Retained until you unsubscribe or request removal.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure. These include:

• Secure storage of physical identity documents at our property
• Limited access to personal data on a need-to-know basis among our staff
• Use of secure communication channels for sensitive information

6. CCTV & On-Premises Surveillance

For the safety and security of our guests and staff, CCTV cameras are in operation in common areas of our property (entrances, parking areas, corridors). Cameras are never placed in private areas such as guest rooms or bathrooms. Footage is retained for a limited period and accessed only for security purposes.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

8. Cookies & Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These help us understand how visitors use our site so we can improve it. You can manage your cookie preferences through your browser settings.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 without parental consent. Identity documents for minors are collected only as part of the accompanying adult’s booking.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: