Booking & Cancellation Policy

Last updated: February 2026

Thank you for choosing Pushkar Exotica. Please read the following policies carefully before making your reservation. By booking with us, you agree to the terms outlined below.

1. Reservations & Payment

• A 50% advance payment of the total booking amount is required to confirm your reservation.
• The remaining balance is payable at check-in.
• Bookings can be made via email at pushkarexotica@gmail.com, by phone at +91 93528 87878, via WhatsApp, or through our partner OTA platforms (Booking.com, Goibibo, Agoda, Expedia).
• Accepted payment methods: UPI, bank transfer (NEFT/IMPS), credit/debit cards, and cash.
• For bookings made through OTA platforms, the payment and cancellation terms of the respective platform shall apply.

2. Check-in & Check-out

• Early check-in is subject to availability and may be arranged by contacting us in advance. No additional charge for early check-in if the room is available.
• Late check-out requests may be accommodated subject to availability. Late check-out beyond 2:00 PM may be charged at 50% of the daily room rate. Beyond 6:00 PM will be charged as an additional night.
• All guests must present a valid government-issued photo ID and address proof at check-in (Aadhaar Card, Passport, Driving Licence, or Voter ID). PAN Card is not accepted as valid identity.
• For foreign nationals, a valid passport and visa are mandatory.

3. Cancellation Policy

Cancellations must be communicated via email or phone. The following charges apply based on when the cancellation is made relative to the check-in date:

• Eligible refunds will be processed within 7–10 business days to the original payment method.
• Cancellation charges for bookings made through OTA platforms are governed by the respective platform’s terms.

4. Booking Amendments

• Changes to dates, duration, or number of guests may be requested by contacting us at least 7 days before check-in.
• Amendments are subject to availability and may result in a change in tariff.
• Shortening the duration of stay after check-in will be charged at the full original booking rate.

5. Child & Extra Bed Policy

• Children up to 5 years stay free of charge (without an extra bed).
• Children aged 6–12 years are charged at a reduced rate. Please enquire at the time of booking.
• An extra bed or mattress can be arranged on request at an additional charge, subject to room capacity.

6. Pet Policy

We love animals! However, pets are not permitted inside guest rooms or dining areas to ensure the comfort of all guests. If you are travelling with a pet, please contact us in advance so we can discuss possible arrangements.

7. Group Bookings & Events

• Group bookings (5 or more rooms) are subject to special terms and pricing. Please contact us directly for a customised quote.
• A higher advance payment may be required for group reservations and event bookings.
• Cancellation terms for group bookings may differ from the standard policy above.

8. Damage & Security Deposit

• Guests are responsible for any damage caused to the property, furnishings, or equipment during their stay.
• A security deposit may be collected at check-in for certain room types or group bookings. This will be refunded at check-out after a room inspection, minus any charges for damages.

9. Peak Season & Festival Periods

• During the Pushkar Camel Fair, Diwali, New Year, and other peak periods, special rates and minimum-stay requirements may apply.
• Cancellation policies during peak/festival periods are stricter — cancellations within 30 days of check-in may be non-refundable. Specific terms will be communicated at the time of booking.

10. Force Majeure

In the event of circumstances beyond our control (natural disasters, government restrictions, pandemics, civil unrest, etc.), Pushkar Exotica will work with guests to reschedule bookings to alternative dates or provide a full credit for future use. No cancellation charges will apply in genuine force majeure situations.

11. General House Rules

• Pushkar Exotica is a peaceful, family-friendly property. Guests are expected to be respectful of other guests and staff at all times.
• We reserve the right to refuse service or cancel a booking if a guest is found to be engaging in inappropriate behaviour, illegal activities, or disturbing other guests.
• Smoking is permitted only in designated outdoor areas.
• Pushkar is a holy city — alcohol and non-vegetarian food are not served on the premises, in accordance with local customs and regulations.

12. Questions?

For any questions about our booking or cancellation policies, please don't hesitate to reach out: